Your privacy matters.
A clear look at the information you share with INOX, why we use it and the choices available to you.
Information you share
When you create a website account, we collect your name, email address, country code, mobile number, optional company name and account consent. We store a password hash rather than your original password.
When you send an enquiry, we collect the contact and project details you provide, your message, selected products, variations and quantities. Enquiries sent while signed in are linked to your account so you can revisit them.
How we use your information
We use your details to create and secure your account, provide signed-in access to product prices, save your enquiries, respond to project requests and manage follow-up. Account records also help us maintain the website and investigate misuse.
Account activity and access
We record website registration, successful sign-ins, sign-outs and enquiry submissions. Authorised website administrators can view customer contact details, account activity, valid session counts and enquiries to manage website services and customer requests.
Customers can access enquiries linked to their own account. Entering an email address into a guest enquiry does not automatically attach it to an account.
Storage and security
Account and enquiry information is retained to provide account services, handle customer requests and meet applicable record-keeping needs. Browser-stored selections remain until you remove them or clear your browser storage.
We use password hashing, session checks and access controls to protect website account information. No online service can guarantee absolute security. Keep your password private and sign out when using a shared device.
Your choices and requests
You can sign out at any time and view your saved enquiries from My account. To ask about your information, request a correction, or request deletion of account or enquiry records, contact the INOX team. We may need to verify your identity before acting on a request. Some records may need to be retained for applicable obligations.
Please do not include passwords or sensitive personal information in an enquiry.
About this policy
This policy describes the INOX website account and enquiry services. We may update it as these services change. For questions about this policy or how website information is handled, please get in touch.